Customer Testimonials

**Review of Jeep Service Experience – 9 Months Without Resolution** I have had my Jeep Wrangler, which is under a lifetime max warranty, in service for **nine months**, and Jeep has yet to resolve the issue. Over this time, they have replaced nearly the entire engine (without replacing the actual engine and some wiring), yet still have no fix. They are now working with engine manufacturer engineers to run additional tests, but after 9 months, there is no solution. I’ve repeatedly asked for an ETA, but they cannot provide one. I've also requested a loaner vehicle given the extended timeframe, but the dealership claims they have none available, leaving me without a vehicle for 9 months. While I’ve been patient and understanding, communication has been frustrating at best. I’ve often been brushed off, had calls go unreturned, or been told I’d receive an update only to hear nothing unless I initiate contact. The service department managers, though polite, can’t give me a clear answer beyond vague updates like “it’s in the bay being worked on.” On top of that, my vehicle has been left **unlocked**, parked on the street, and outside of the secure lot – far from the care it should be receiving. After 9 months without my vehicle and no resolution in sight, I am beyond disappointed. Jeep should have escalated this issue much sooner, and their refusal to provide a loaner vehicle as a goodwill gesture only adds to my frustration. If it weren’t for the warranty, my Jeep would be elsewhere for repairs. On top of all this, I’ve spent so much time on hold or trying to get answers from someone that I can now recite their automated message word for word. The lack of communication is just as frustrating as the lack of a fix. They desperately need more competent technicians and a better approach to customer service.

BEWARE of this dealership. After hours of back and forth, we finally agreed on the numbers and the quote they sent me was approved. I will tradein my car and get a new truck. We setup an appointment for the next day to finish everything as it was too late the same day. I sent them all the paperwork right away, everything was ready, financing was ready, the sales rep was happy and preparing it all for the next day. Then suddenly the next day they call me and tell me there is no deal unless I accept like $3k or $2k less on my tradein. They offer no discount on the truck, just RAM rebates and that's it. And just like that they expect me to accept. Imagine I did this on my side, like calling the dealership after we agreed on everything and ask for an additional $2,000 discount. How would you feel about it? Shame on the manager Kaz and the sales rep Eitan for this type of practice. They cannot be trusted.